Last edited by Dolkree
Sunday, August 2, 2020 | History

5 edition of Exceeding Customer Expectations found in the catalog.

Exceeding Customer Expectations

by Randy R. Bruegman

  • 51 Want to read
  • 17 Currently reading

Published by Prentice Hall .
Written in English


The Physical Object
Number of Pages134
ID Numbers
Open LibraryOL7331505M
ISBN 100130384941
ISBN 109780130384942

  Facts is your complete guide to Management, Meeting and Exceeding Customer Expectations. In this book, you will learn topics such as as those in your book plus much more. With key features such as key terms, people and places, Facts gives you all the information you need to prepare for your Author: CTI Reviews. Exceeding Customer Expectations: Lessons on Creating Lifetime Customers from Enterprise, America's #1 Car Rental Company Kirk Kazanjian, Author, Andrew C. Taylor, Foreword by. Doubleday/Currency.

Driving Loyalty, the new book from author Kirk Kazanjian, provides a blueprint that businesses of all types can use to deliver exceptional customer service, create high-performing teams, build strong brands, instill an unbreakable bond of loyalty, market effectively online and off, and, in turn, power overall performance.   Customer expectations can be defined as the perceived value or benefits that the customers look for while purchasing products or services. It often includes understanding customer service. Customer experience is based on what they expect from the.

Exceeding Customer Expectations. About Ed Storti. Ed Storti, C.A.D.C. II, Intervention Specialist, has been practicing motivational intervention techniques for decades, winning the loyalty of clinics and the gratitude of clients in over interventions. Our Book. In EXCEEDING CUSTOMER EXPECTATIONS, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition by following a simple philosophy espoused by Enterprise founder Jack Taylor: “Take care of your customers and employees first, and the profits will follow.”4/5(1).


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Exceeding Customer Expectations by Randy R. Bruegman Download PDF EPUB FB2

Exceeding Customer Expectations is a firsthand look at the company that has been writing the book on customer service for the last 50 years.” —Ken Chenault, Chairman and CEO, American Express “ Exceeding Customer Expectations book Customer Expectations provides an entertaining and insightful look into the customer-centered culture and strategies that drive the Cited by: 1.

There are some great historical takeaways from Enterprise and the professional philosophy of Jack Taylor, the book really only captured surface information. It read more like an infomercial for joining Enterprise than digging into the specifics that /5.

6 Best Practices to Exceed Customer Expectations. Now you have started to manage customer expectations, you can think – with greater insight – about how you can exceed those expectations.

Doing the management part first is crucial, as exceeding expectations in some areas and failing to meet others will disillusion customers with your brand.

EXCEEDING CUSTOMER EXPECTATIONS by Kirk Kazanjian may be viewed in a variety of ways. Many will consider this book nothing more than a marketing campaign, and in large part, they would be correct.

However, I find no fault in that. If that were the intention of the people at Enterprise, it is ingenious/5(17). 4 Actions to Exceed Customer Expectations. EXCEEDING CUSTOMER EXPECTATIONS THESUMMARYINBRIEF Enterprise Rent-A-Car grew from a small leasing operation in Missouri into a private family-owned $9 billion global powerhouse in 50 years.

Enterprise founder Jack Taylor and his son Andy Taylor, chairman and chief executive officer, attribute the company’s success primarily to a simple yet. Exceeding Customer Expectations is a firsthand look at the company that has been writing the book on customer service for the last 50 years.” —Ken Chenault, Chairman and CEO, American Express “ Exceeding Customer Expectations provides an entertaining and insightful look into the customer-centered culture and strategies that drive the.

In EXCEEDING CUSTOMER EXPECTATIONS, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition by following a simple philosophy espoused by Enterprise founder Jack Taylor: “Take care of your customers and employees first, and the profits will follow.”.

Review the key ideas in the book Exceeding Customer Expectations by Kirk Kazanjian in a condensed Soundview Executive Book Summary. Summaries & book reviews of the year's top business books - in text and audio formats.

Book Review: Exceeding Customer Expectations. Cheryl Hanna - June 9, 0. 46 views. Tweet. I just finished reading Kirk Kazanjian’s book Exceeding Customer Expectations which follows the humble beginnings of the 50 year old Enterprise Rent-A-Car business, which has grown into the largest and most profitable rental car company in North.

Author: Warren Plunkett and Gemmy Allen Description: This book provides practical guidance to the contemporary manager, stressing the critical thinking and problem solving skills required to navigate today’s complex business environments.

This edition also stresses the role of technology and the dramatic rise and impor. Exceeding Customer Expectations imparts timeless lessons for satisfying both customers and employees that you can put to use right away, no matter what your business or industry.

© Literary Productions (P) Random House Inc. Random House. Check out this great listen on What's the secret to wowing your customers while maintaining a loyal and dedicated workforce. Drawing upon time-tested strategies that have propelled Enterprise, the nation's number-one car-rental company, from a single location in St.

Louis to a $9-bill. Exceeding Customer Expectations is a firsthand look at the company that has been writing the book on customer service for the last 50 years.” —Ken Chenault, Chairman and CEO, American Express “ Exceeding Customer Expectations provides an entertaining and insightful look into the customer-centered culture and strategies that drive the Author: Kirk Kazanjian.

Book Review: Exceeding Customer Expectations. Cheryl Hanna - June 9, 0. 45 views. Tweet. I just finished reading Kirk Kazanjian’s book Exceeding Customer Expectations which follows the humble beginnings of the 50 year old Enterprise Rent-A-Car business, which has grown into the largest and most profitable rental car company in North.

5. Managing client expectations is all about communication. To survive the harsh business competition in any field, it is critical to talk to your clients whenever possible. There always must be a responsive support team available 24/7 to establish the sense of protection to each customer.

Exceeding Customer Expectations: : Olesya Novik. Exceeding Expectations is a book that will do just that.

The blurb sounds great but once you delve into the book you realize it is so much more packed into one book. It's fascinating, has interesting and diverse characters and a plot line that will draw you in from the first page.4/5.

Exceeding customer expectations. Instead of getting angry, my driver was calm and friendly. He gave me his card and told me to call him in the evening with my card information. I was so grateful and relieved – and deeply apologetic. : Exceeding Customer Expectations () by Bruegman, Randy R.

and a great selection of similar New, Used and Collectible Books available now at great : Paperback. The very best scenario for exceeding customer expectations is to under-promise and over-deliver.

This means to set low expectations and then give the customer a lot more than they planned on. Truly world-class firms are always examining their business processes and continuously seeking solutions to improve in key areas, such as lead time reduction, cost cutting, exceeding customer expectations, streamlining processes, shortening time to market for new products, and managing the global operation.Book.

What’s the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nationnation’s #1 car rental company, Enterprise Rent-A-Car. EXCEEDING CUSTOMER EXPECTATIONS reveals how to:Actively seek out unsatisfied customers and quickly turn them into loyal fans commit to.Exceeding expectations is good business.

Great companies know that there is strong return on an investment in exceeding expectations. It’s called retention. Want to drive incredible brand loyalty? Exceed the customer’s expectations, every time. Is turnover a problem in your organization?

Discover what motivates your employees, and then do.